Business analyst specialised in document control

Main responsibilities

• Customer needs analysis

– You collaborate with clients to understand their document control requirements (document flows, responsibilities, contractual and regulatory requirements).

– You map existing document control processes and identify gaps, risks and opportunities for improvement.

– You define document control rules covering the document lifecycle: creation, revision, validation, distribution, archiving.

– You conduct in-depth analyses to identify opportunities for improvement and recommend appropriate solutions.

• Design and implementation of solutions

– You translate business needs into functional requirements for document management tools (EDM, ECM, collaborative platforms).

– You participate in the setup and configuration of document control tools (document structures, metadata, workflows, access rights).

– You contribute to the implementation or adaptation of document management procedures, in line with project practices.

• Document quality management

– You define document performance indicators (quality, deadlines, completeness, compliance). Implement dashboards and reports on the status of project documentation.

– You propose and monitor corrective action plans in case of non-conformity or malfunction in close collaboration with the Quality Manager.

• Change management

– You play a key role in managing organisational change related to the implementation of new document control systems.

– You present and explain the changes to end users, organise training sessions, and provide ongoing support to facilitate the adoption and adaptation of the new technologies.

• Interdepartmental collaboration

– You work closely with document controllers, project managers, technical teams and IT teams to ensure seamless integration of document control software into existing IT infrastructures.

– You cooperate with development teams to customise solutions according to specific customer needs.

Qualifications and experience required

• Business expertise and document management

  – You have a solid track record as a Business Analyst or Lead Document Controller, ideally gained during projects implementing document management software solutions

  – you have a strong interest in the challenges of information management and document governance strategies

  – You have already led training initiatives and know how to support users in adopting new tools and processes

• Analytical and technical skills

  – You know how to diagnose complex problems in order to propose pragmatic and structured solutions

  – You are proficient in tools and modeling: advanced expertise in Excel (complex functions, data analysis); Mastering BPMN notation for process modeling is a major asset 

Required skills

• You can easily write clear, structured and concise documents, adapted to your different audiences

• A true translator, you know how to rephrase technical requirements into business concepts understandable to non-technical users

• You manage your priorities rigorously in order to meet deadlines and budgets

• You value collaboration and know how to unite both internal and external stakeholders around a common goal

• You communicate fluently both orally and in writing in French and English. Knowledge of Dutch is a definite advantage.