“Can you keep on wasting information and knowledge, the essential raw material to run your business ?“
Professional content support, control and services
When colleagues move on, within or outside the company, the knowledge and information they acquired and stored over the years are usually lost, sometimes even simply thrown away. Can you keep on wasting information and knowledge, the essential raw material to run your business ?
When companies or units grow or during complex projects, crucial information and technical documentation are not always easily accessible to newcomers or to the multiple stakeholders who need it most. Can you keep on wasting money, energy and time due to uncontrolled communication ?
Today, many organizations start addressing these issues by deploying the latest information technology. An Enterprise Content Management (ECM) system is installed, licenses obtained for every user, people are trained to use the tool and encouraged to change their way of working. However, on many occasions, the process of change does not go as smoothly as planned: users lack enthusiasm and content is not properly controlled and stored — if at all. To solve this problem the system may be further customized or users forced to adapt and/or follow additional training. As a result, the expected return on the ECM system investment is delayed and less than initially planned.
While the volume of information continues to expand and more issues need to be faced, while ECM deployments are not delivering expected ROI, it is vital to find new and complementary ways to address content management and communication challenges.
At Exquando, we believe that, in any business venture, the information that is being produced is key and must be secured now, for the long term.
Over and above information technology and systems, it is also crucial that people understand the benefit of properly shared content and are supported by professionals in that part of their work activities.
Exquando offers professional support and services, bringing the knowledge and expertise necessary for organizations to increase the quality, control, security and flow of shared content while at the same time gaining users’ satisfaction and buy-in.